Shipping policy

Shipping and Delivery Policy

Last updated: June 2026

At Botalique, we do everything we can to deliver your order as quickly as possible and with full transparency. This policy explains our shipping process, estimated timeframes, delivery costs, and how we handle any delivery issues.

1. Countries We Serve

We currently deliver primarily to mainland France and Belgium. For delivery requests to other countries, you can contact us at: support@botalique.com.

2. Order Processing

Orders are generally processed within 1 to 2 business days, Monday to Friday, excluding public holidays.

During periods of high demand, promotions, holidays, or product launches, this timeframe may be slightly extended. Once your order has been dispatched, you will receive an email containing the available tracking information.

3. Delivery Methods and Timeframes

We offer delivery options suited to your destination country. The timeframes below are estimates and begin after your order has been processed.

The total estimated timeframe, including processing and transit, is generally 9 to 14 business days from the moment your order is confirmed.

These timeframes are estimates. They may vary due to external factors such as logistical delays, customs checks, public holidays, peak periods, weather conditions, or any other event beyond our control.

4. Delivery Within a Reasonable Timeframe

Unless otherwise clearly agreed at the time of ordering, we endeavour to deliver orders within a maximum of 30 days from the conclusion of the contract.

If your order experiences a significant delay, please contact us at support@botalique.com so that we can look into the situation and offer you an appropriate solution.

5. Delivery Costs

Delivery costs are calculated automatically at checkout, based on your order amount, delivery address, and chosen shipping method.

The exact delivery cost is displayed clearly before you confirm your payment. Free delivery may be available during certain promotions or from a minimum purchase amount as indicated on our website.

6. Taxes, VAT, Customs Duties, and Import Fees

Prices displayed on our website are shown in euros (€), inclusive of tax where VAT is applicable.

Depending on the origin of shipment, the delivery country, and applicable regulations, some orders may be subject to customs duties, import taxes, handling fees, or other charges levied by customs authorities or the carrier.

Where these charges are not collected at the time of purchase, they may be requested from the customer before or at the time of delivery. We endeavour to provide clear information, but we do not control the decisions of customs authorities or carriers.

7. Order Tracking

Once your order has been dispatched, you will receive an email containing, where available, your tracking number and a link to follow the progress of your parcel.

Tracking may not be updated for several days, particularly when the parcel is in transit between logistics centres. This does not necessarily mean the parcel is lost.

8. Changing Your Delivery Address

If you wish to change your delivery address after placing your order, please contact us as soon as possible at: support@botalique.com.

The customer is responsible for providing a complete, accurate, and up-to-date address. If an incorrect or incomplete address is provided by the customer, redelivery fees may apply.

9. Delivery in Multiple Parcels

If your order contains multiple items, they may be shipped in separate parcels and arrive on different dates. In this case, you may receive multiple tracking numbers. No additional charges will be applied due to a split shipment decided on our end.

10. Delivery Issues

10.1 Late Parcel

If your order has not arrived after the estimated timeframe, please first check your tracking number. If the delay continues, contact us at support@botalique.com.

We will look into the situation with the carrier or our logistics partners and offer you an appropriate solution, such as a reshipment, a refund, or another remedy in accordance with applicable law.

10.2 Parcel Marked as Delivered but Not Received

If tracking shows your parcel as delivered but you have not received it, please check with those around you, your neighbours, your building concierge, your local post office, or a possible collection point.

If the parcel still cannot be found, contact the carrier with your tracking number, then write to us so we can help you open an investigation if necessary.

The risk associated with transit remains our responsibility until the parcel is actually received by you or by a person designated by you, unless you have chosen a carrier yourself that was not offered by us.

10.3 Failed Delivery Attempt

If the carrier is unable to deliver the parcel due to absence, an incomplete address, or an access issue, the parcel may be left at a collection point, held at a local depot, or returned to the sender.

If the parcel is not collected within the timeframe indicated by the carrier and is returned to us, redelivery fees may be charged, unless otherwise provided by law.

11. Contact

For any questions regarding delivery or your order, contact us at: support@botalique.com. We do our best to respond within 48 business hours.

12. Seller Details

Company name: Botalique LTD
Trading name: Botalique
Company number: 17306756
Registered address: 167-169 Great Portland Street, London, England, W1W 5PF
Email: support@botalique.com